Browse F.A.Q. Topics

General Questions

  • Can I place an order over the phone?

    At this time BOco is not able to accept phone orders however if you are experiencing difficulties placing an order online please feel free to contact our Customer Service Team at [email protected] who will happily assist you.

  • What size should I buy?
    To find the correct size for your dog, visit our Sizing Guide.
  • What forms of payment do you accept?

    We accept the major credit cards Visa, MasterCard via eWAY.

    eWAY Payment Gateway

Monogram Questions

  • What does blind emboss mean?

    Blind emboss means that no foil is applied to the monogram. The monogram will be indented into the leather but not coloured

  • What colours can I monogram in?

    We monogram in gold, silver and blind emboss.